What is your return policy?Updated a month ago

We want you to be pumped about your new purchase. However, if you need to return or replace any unopened, unused item(s) within 30 days of your delivery date, we are happy to help! 

For returns, you will be refunded minus the cost of the return processing and original shipping label. If you have purchased Package Protection however, your return is free and you will be issued a full refund upon receipt of your return.

Return exclusions: Used items, such as scratched challenges, torn perforations, photos taken, film inserted, writing in books, etc. International orders. The Adventure Box Subscription, TAG, Gift Cards, and Film.

Returns just got so much easier with our new online returns portal! To begin processing your return or exchange click HERE! You can choose to Shop Now, Exchange, Return, or receive store credit. 

Please note, the following return exclusions apply: Used items, such as scratched challenges, torn perforations, photos taken, film inserted, writing in books, etc. International orders. The Adventure Box Subscription, TAG, Gift Cards, and Film.

We hope that this is not the case for you, but if your order arrives damaged or you are having an issue with your product, please see the “Damaged or Defective Goods” section below. 

Please note: Packages shipped with a different shipping label than the one provided may not receive a refund or the refund may be delayed.

Check out our full return policy and exclusions HERE.